Sleep Health & Diagnostic Services
If you experience loud snoring, excessive daytime sleepiness, morning headaches, or if a partner notices you gasping for air, a sleep study is highly recommended. These are classic indicators of Obstructive Sleep Apnea (OSA).
Yes. We partner with specialized sleep clinics across Malaysia to provide professional diagnostic services. Simply contact us to book an appointment, and we will coordinate with our partner specialists.
An in-lab study monitors brain waves and heart rhythms in a clinical setting. A Home Sleep Test (HST) is a convenient, non-invasive option where you use a portable device in your own bed.
A sleep study provides the exact pressure settings required to keep your airway open. Using a CPAP without a professional study is like wearing glasses with the wrong prescription, it won’t effectively treat your apnea.
Once our partner clinic provides your report, our specialists will explain the results. If therapy is needed, we will guide you in choosing the right CPAP machine and conduct a mask-fitting session.
Purchasing & Financial Options
Yes, patients with a valid medical recommendation for Sleep Apnea can often withdraw funds from their EPF Account 2 (Health Withdrawal) for medical equipment. At Junnimed KL, we provide the necessary guidance and documentation, including MDA-certified invoices and formal quotations, to assist you with the claim process.
Yes, we understand that a CPAP machine is a significant investment. We offer flexible Buy Now, Pay Later options to help make your treatment more affordable. Please contact our team directly via WhatsApp or phone to learn more about the specific payment platforms and installment tenures available.
Yes. Junnimed is an Authorized Philips Medical Device Distributor in Malaysia. Buying from an authorized distributor ensures that your machine is genuine, covered by a valid manufacturer’s warranty, and serviced by technicians trained specifically on Philips respiratory technology.
Absolutely. We encourage customers to visit our Head Office in Petaling Jaya for a hands-on demonstration. You can test different mask styles (Nasal, Full-Face, or Pillow) and experience the airflow of the machines. To ensure a specialist is available, please contact us to book an appointment before your visit.
Yes. Customers who purchase their CPAP machine with Junnimed KL automatically enjoy 10% OFF all consumables, including filters, masks, and tubing. This ensures your ongoing therapy remains cost-effective. *Terms and conditions apply.*
Getting Started
For online purchases, you won’t get an in-home visit, but you’re not left to figure it out alone. Every machine comes with a full user guide and manual, and our team is available via WhatsApp or phone to walk you through setup, pressure settings, and mask fitting step by step. If you’d prefer an in-person walkthrough, you’re welcome to visit our Head Office in Petaling Jaya.
Mask discomfort in the first one to two weeks is common and usually fixable without switching masks entirely. Start by rechecking the strap tension, too tight causes pressure marks, too loose causes leaks. If discomfort continues, it may be a sign you need a different mask type rather than a different size of the same one. Reach out to our team and we’ll help you troubleshoot or explore alternatives.
Most people need around two to four weeks of consistent nightly use before CPAP starts to feel normal, though many notice some improvement in sleep quality within the first week. If discomfort or difficulty sleeping with the machine continues past a few weeks, get in touch with us or your doctor rather than giving up on therapy.
Ownership & Support
Yes, we do. You may purchase the CPAP Machine and Mask Servicing Package on our E-store. Alternatively, you may contact us at (+60) 12-7491350 to enquire more on the service package.
The Warranty for these machines purchased online is 2 years from the date of purchase.
No. There is no warranty for any masks purchase.
Strictly no self-collection is allowed for online purchases. If it is urgent and you wish to purchase it, kindly drop by our Shop for purchase.
As stated, the Warranty for EverFlo Oxygen Concentrators purchased online is 2 years from the date of purchase online.
There is no warranty for accessories purchased for EverFlo Oxygen Concentrator.
No. The warranty period for a product varies. Kindly check on the product page for the product you wish to purchase.
It will be 90 days from the date of purchase online.
Usage & Local Support
Most comprehensive health insurance policies and corporate flexible benefit plans in Malaysia allow for CPAP claims if prescribed by a specialist. We provide the official invoices and MDA-certified documents required.
Due to high humidity, we recommend setting your humidifier to a lower manual setting (usually 2 or 3) to prevent ‘rainout’ (water in the tube). A heated tube can also help balance the temperature.
We strongly advise using distilled water. Malaysian tap water can lead to mineral buildup in the chamber, which can damage the heating element and reduce the lifespan of your machine.
Yes, CPAP machines are medical devices and are permitted as carry-on luggage by all major airlines. Most modern machines are ‘Universal Power’ (100V-240V), so you only need a plug adapter.
Try a ‘hard reset’ by unplugging the power for 60 seconds. If the error persists, contact Junnimed KL. As an authorized distributor, our technicians are trained to handle repairs safely.
Logistics & Nationwide Delivery
Yes, we provide nationwide delivery across Malaysia, including Sabah and Sarawak. We use specialized couriers to ensure medical equipment is handled with care.
Delivery fees vary by location: Klang Valley (RM15-RM30), Peninsular Malaysia (RM30-RM60), and East Malaysia (RM80-RM150+). Contact us for a precise shipping quote.
This differs by shipping option and provider. However, for reference:
- Klang Valley: 1-3 working days
- Peninsular Malaysia: 3-5 working days
- East Malaysia: 5-10 working days via air freight
Tracking numbers are provided for all orders.
Yes. You can choose to ‘Self-Collect’ from our Head Office in Petaling Jaya. This is a great option as it allows us to provide a free face-to-face demonstration and mask-fitting session.
Yes, all high-value devices like CPAP machines are securely packaged during delivery to avoid damage. Kindly take video and notify us immediately if you notice box damage upon arrival.