After you had registered your device with Junnimed, we will process this claim with Philips Respironics. You will receive a notification message from us once the replacement part is available.
Update: We had just received the replacement kit from Philips Respironics. However we were informed by the Philips global team that there will be a new IFU for the repaired units and this new IFU is still pending approval from US FDA. We are not allowed to proceed with the part replacement before the approval is obtained as this will lead to a serious regulatory violation. We continue to work with Philips Respironics on the progress and will do our utmost best to start the replacement program as soon as we can.
No. We need at least 3-4 working days (excluding the day you leave your device) to check the machine and the part for replacement to be completed. We will notify you when your device is ready to be collected back.
No, unfortunately all the devices that we had on hand now are affected by this FSN.
To ensure a smooth and prompt replacement process, we do not entertain walk-ins for this replacement program. Please send in your devices to us only when you had received the notification message from us.
You can send your device down to our Junnimed Services Shop located in Little India MRT Station, Downtown Line during our operating hours. Please kindly ensure that you are fully vaccinated and has no close contact with Covid patients in the past 14 days prior to coming down.
Machine will be checked upon collection. Please ensure the device is in working condition before leaving our shop.
Philips is commencing the repair for Dream Station device first and will update once the repair kits for the other product models are available.
(From Philips official website)
Philips has a robust Quality Management System and has followed our review and analysis processes to help identify and address this issue.
The products were designed according to, and in compliance with, appropriate standards upon release. As new standards are developed, they require assessment of product characteristics according to quality and regulatory processes. Philips Quality Management System has been updated to reflect these new requirements.
However, while standards have been updated, products developed on the prior standard are still in compliance with medical device regulations. The foam degradation and chemical emission issues were discovered as part of our Quality Management System processes and are being corrected in accordance with appropriate regulatory requirements.
Philips has been in full compliance with relevant standards upon product commercialization.
Yes. We will extend our servicing of CPAP devices for you even if it had passed the validity period due to this FSN. We will notify you once our CPAP servicing resumes.
Good News!
For those who are interested to redeem, you may come down to our Little India Shop this Thursday, 13th January 2022 onwards. While Stocks Last.
Do remember to bring your coupon for redemption. Present this coupon to our friendly staffs at the Shop.
We only will give out the CPAP wipes bottle when we receive back the coupon.