Junnimed Services (KL) Sdn. Bhd. (“Junnimed KL,” “we,” “our,” or “us”) is committed to ensuring customer satisfaction with our products and services. Please read the following policy regarding refunds and returns carefully before making a purchase.
1. Return Eligibility
1.1 We accept returns only for defective products or incorrect orders. All returned items must be:
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In their original condition and packaging
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Unused and undamaged
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Accompanied by the original receipt or invoice
1.2 Pre-order products are non-refundable.
1.3 SALE and promotional items are non-returnable, non-refundable, and non-exchangeable.
2. Return Process
2.1 If you receive a defective or incorrect product, you must contact us within seven (7) days of receiving the item at junnimedkl.cs@gmail.com or call (+60) 12-7491350 to initiate a return.
2.2 Claims for incorrect quantities or missing items must be made within two (2) days of delivery.
2.3 Customers must bear the shipping costs for returning the item. The product remains your responsibility until it is received by us.
3. Refund Policy
3.1 Refunds will only be issued for:
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Defective products returned within seven (7) days and approved upon inspection.
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Orders canceled due to unavailability of stock.
3.2 Refunds will be processed via the original payment method unless stated otherwise.
3.3 Delivery and return shipping costs will be deducted from the refund amount.
3.4 Bank charges may apply for refunds and will be deducted accordingly.
3.5 Refund processing may take 7-14 business days from the date of approval.
4. Exchanges
4.1 We do not offer exchanges unless the item received is defective or incorrect.
5. Warranty
5.1 Warranty coverage is provided by the respective brand owner unless stated otherwise.
5.2 Warranty periods vary depending on the product and commence from the date of purchase.
5.3 Warranty claims require proof of purchase (receipt or invoice).
5.4 Damages caused by negligence, misuse, modification, accidents, or faulty installation are not covered under warranty.
6. Contact Us
If you have any questions regarding our refund and returns policy, please contact us:
📍 Address: J-1-5, Block J, PUSAT KOMERSIAL PARKLANE, 21, Jalan SS 7/26, Ss 7, 47301 Petaling Jaya, Selangor
📞 Phone: (+60) 12-7491350
📧 Email: junnimedkl.cs@gmail.com
🌐 Website: https://junnimedkl.com/contact-us
Junnimed KL reserves the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. By continuing to use our website and services, you agree to the terms of this policy.
Effective Date: [9/2/2025]